Last Updated: March 29, 2026
Thank you for shopping at Oredo. We want you to be completely satisfied with your furniture purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Our Return & Refund Policy is designed to be transparent and compliant with US consumer protection laws and Google Merchant Center requirements.
Return Period
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Return Eligibility & Conditions
To ensure a successful return and refund, please adhere to the following conditions:
- Original Packaging: The item must be in its original packaging. Furniture that has been fully assembled or modified cannot be returned.
- Condition: The product must be free from stains, scratches, pet hair, or any signs of wear and tear.
- Proof of Purchase: You must provide the receipt or proof of purchase (order number) provided at the time of sale.
- Non-Returnable Items: Final sale items, clearance items, or personalized/customized furniture orders are not eligible for return.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at support@oredo.shop with your order number and the reason for the return.
- Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.
- Securely pack the item in its original box.
- Ship the item back to our designated facility. Please note: Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable.
Inspection and Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment (credit card, debit card, or standard online payment method).
- Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer’s policies (typically 5–10 business days).
Damaged or Defective Items
If you receive a product that is damaged or defective upon arrival, please contact us within 48 hours of delivery.
- Please provide clear photos of the damage and the packaging.
- We will arrange for a replacement or a full refund at no additional cost to you for verified shipping damages or manufacturing defects.
Restocking Fees
We do not charge a restocking fee for items returned in their original, unopened condition. However, if an item is returned with damaged packaging or shows signs of minor handling that prevents it from being sold as “new,” a restocking fee of up to 20% may be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at support@oredo.shop.
Contact Us
If you have any questions on how to return your item to us, contact our support team:
Oredo Address: 30 N Gould St 48765 Sheridan, WY 82801
Email: support@oredo.shop
Phone: 1 (800) 928-5389